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WARRANTY

All Car Go Desk™ mobile desks are guaranteed to be free of manufacturers defects for a period of one year from the date of purchase to the original owner. Warranty is nontransferable. CarGo Desk™ cell phone mounts, GPS mounts, Apple mounts, printer mounts, PDA mounts, tablet PC mounts, radio mounts and TSA locks carry a lifetime warranty. Car Go Desk™ laptop bags made by US Luggage have a 5 year manufacturers warranty.

Bright Idea Group, LLC (B.I.G.) will repair or replace, at our discretion, without charge, any of our products which fail to perform due to defects in material or workmanship. Defects which result from damage or misuse, such as excessive force or improper use, are not covered by this warranty.

Damage to any Car Go Desk caused by the use or attempted use of any accessories that are not purchased from B.I.G. will void the warranty.

Original sales receipt is required for waranty claims.

B.I.G. will not be responsible for any incidental and/or consequential damage due to the use or failure of any B.I.G. product.

B.I.G. represents and warrants that: (i) it has the unrestricted right and authority to enter into this Agreement, and to grant the rights and licenses contemplated hereunder with respect to the Products and (ii) it has all rights in and to all patents, copyrights, trademarks, trade secrets or other proprietary rights associated with the Products that are necessary to market, distribute, and license the Products.

Important: This Warranty gives you specific legal rights. You may have other rights which may vary from state to state.

 

Returns Policy by Bright Idea Group, LLC (B.I.G.)

Warranty Claim Returns:

Car Go Desk products may be returned within 1 year of the original purchase per the warranty. B.I.G. will evaluate the defect and, at our discretion, either replace or repair the item and return it to the customer at no charge. Claimants must follow the Required Return Procedure outlined below.

Non-Warranty Returns:

All returns must be received by B.I.G. no later then 30 days from the day you purchased the item(s). For example, if you place an order on January 1, you will need to receive an RMA # and have the items returned to us no later than February 1.

All non-warranty returns must arrive in as new condition, with all original components included, or the package will be returned to you (note: shipping company will charge you for and returned/refused package) and no refund will be given. There is a 15% restocking fee on all non-warranty opened/unopened returned items. The customer is responsible for returning the item(s) to B.I.G. at their expense. We strongly recommend that you insure the package as well as request an acknowledgement of delivery from the carrier that you use. The return shipping, insurance, duty or taxes (if applicable) and are the responsibility of the customer. Please read these important facts before ordering to determine if a Car Go Desk is right for you and avoid return possible return expenses.

Required Return Procedures:

You must obtain a "return merchandise authorization (RMA)" code by sending an email to Bright Idea Group, LLC Customer Service at sales@cargodesk.biz before returning an item or call us at 866-573-7065. B.I.G. will not accept any returns without an RMA #. The RMA # must be written on your original invoice and on the return shipping label. Any items returned without an RMA# will be refused. We strongly recommend that you insure the package as well as request an acknowledgement of delivery from the carrier that you use. The return shipping, insurance, duty or taxes (if applicable) are the responsibility of the customer..

The refund shall be made in the same form of payment the original purchase was made. (i.e. refunded back to your credit card)

Returns will be processed within 5-7 business days of receipt of item(s). You will be notified by email regarding the status of your return. Shipping and Insurance charges are not refundable.

Returns for Customers who purchased through a dealer or source other than B.I.G.:

If you purchased your Car Go Desk thru an online store or authorized dealer please contact that dealer with your return request. The dealer will secure the RMA number from B.I.G. and relay to you. All requirements above including applicable restocking fees pertain to your return. B.I.G. will issue a refund to the dealer when the product(s) are received. Your refund will be issued by the dealer that you made the purchase from.